These Terms of Service (hereinafter - “Terms”) apply to services provided by ENK Happy Moments - Alina Ponomaryova to clients, unless a separate written agreement provides otherwise.By requesting a proposal, confirming cooperation, accepting an offer, paying an invoice or otherwise agreeing to receive services from ENK Happy Moments - Alina Ponomaryova, you agree to these Terms.
1. Service ProviderThe service provider is:● ENK Happy Moments - Alina Ponomaryova● Organisation number: 934 100 425● Website: https://alinaponomaryova.com/● Email address: moc.liamg%40on.avoyramonop.anila
2. Scope of ServicesENK Happy Moments - Alina Ponomaryova may provide professional, creative, consulting, event-related, website-related, workshop-related, community-related or other services described on the website or agreed individually with the client.Services may include, depending on the agreed scope, project management, website-related work, support with online events, workshops, creative or community projects, consulting, coordination, content-related support or other professional services.The exact scope, timeline, deliverables, price and conditions of each service are agreed individually in writing.Written agreement may be made by email, messenger, proposal, invoice, contract or another written communication accepted by both parties.Unless expressly agreed in writing, website-related services do not include domain registration, hosting, paid third-party tools, licences, subscriptions, ongoing maintenance, technical support after delivery or responsibility for third-party platforms.Information published on the website is general and does not automatically create an obligation to provide any specific service.
3. Inquiries and CommunicationClients may contact ENK Happy Moments - Alina Ponomaryova using the contact details or external communication channels made available through the website or otherwise agreed between the parties.By submitting an inquiry or providing project-related information, the client confirms that the information provided is accurate, lawful and does not violate the rights of third parties.ENK Happy Moments - Alina Ponomaryova may accept, reject or request additional information regarding any inquiry at her discretion.
4. Confirmation of ServicesA service is considered confirmed only after the scope, price, timeline and key terms have been agreed in writing.Unless expressly agreed otherwise, preliminary discussions, general inquiries, informal communication or information exchanged before confirmation do not create a binding obligation to provide services.Where the client acts as a consumer and mandatory Norwegian consumer protection law applies, required pre-contractual information, including information about the main characteristics of the service, price, payment terms, delivery or performance arrangements and cancellation rights, will be provided before the service is confirmed, where applicable.
5. Fees and PaymentFees are agreed individually depending on the type, scope, complexity and timeline of the service.Payment terms, currency, due dates, advance payments, instalments, taxes and additional expenses are specified in the relevant proposal, invoice, contract or written communication.Unless otherwise agreed, services may be started only after the agreed advance payment is received.Prices are exclusive of applicable VAT, taxes, bank charges, payment provider fees, currency conversion costs and similar expenses, unless expressly stated otherwise. Such amounts are borne by the client where applicable.For consumer clients, payment terms apply subject to any mandatory rights and information requirements under applicable Norwegian consumer protection law.
6. Client ResponsibilitiesThe client agrees to:● provide complete, accurate and timely information required for the service;● respond to reasonable requests for clarification, materials, feedback or approval;● review deliverables within a reasonable time;● use the results of the service lawfully and responsibly;● make payments in accordance with the agreed terms;● ensure that any text, images, logos, brand materials, files, access credentials, instructions or other materials provided by the client may lawfully be used for the agreed purpose;● obtain any third-party permissions, licences, consents or approvals required for materials provided by the client;● provide timely feedback, approvals and access to any accounts, tools or platforms required for the agreed service, where applicable.Delays caused by the client may affect the agreed timeline and may require a revision of deadlines, scope or fees.7. Changes to Scope, Cancellation and RefundsAny changes to the agreed scope, timeline, deliverables or assumptions must be agreed in writing.ENK Happy Moments - Alina Ponomaryova may reschedule or cancel an agreed service, workshop or event where necessary due to illness, technical issues, insufficient information from the client, third-party failure, force majeure or other circumstances outside reasonable control. In such case, reasonable efforts will be made to agree a new date, adjust the scope or provide another appropriate solution.If the client cancels the service after work has started, ENK Happy Moments - Alina Ponomaryova may retain payment for the work already performed, time reserved, expenses incurred and non-refundable costs.Refunds, if any, are considered based on the stage of work, agreed terms, expenses incurred and nature of the service, unless mandatory law provides otherwise.
8. Consumer ClientsIf the client acts as a consumer and mandatory Norwegian consumer protection law applies, the client’s mandatory statutory rights prevail over these Terms.For distance contracts with consumer clients, the client may have a statutory right of withdrawal under Norwegian law. Where required, information about the right of withdrawal, applicable deadlines, procedure and any standard withdrawal form will be provided before the service is confirmed.If a consumer client expressly requests that the service starts before the expiry of an applicable withdrawal period, the client may be required to pay a proportionate amount for the work performed before cancellation, unless mandatory law provides otherwise.If the service consists of digital content or digital services supplied to a consumer client, mandatory rights under applicable Norwegian law may apply.
Nothing in these Terms limits any mandatory rights that a consumer client may have under Norwegian law.
9. Intellectual Property and Use of DeliverablesUnless otherwise agreed in writing, all pre-existing materials, methods, templates, concepts, know-how, portfolio materials and intellectual property of ENK Happy Moments - Alina Ponomaryova remain her property.Rights to final deliverables are transferred to the client only to the extent expressly agreed in writing and after full payment has been received. Unless otherwise agreed in writing, the transfer or licence of rights applies only to final approved deliverables and does not include drafts, unused concepts, preliminary versions, internal working files, source files, templates, methods, tools or know-how.The client retains rights to client materials provided for the project.ENK Happy Moments - Alina Ponomaryova may use general knowledge, experience, methods and skills gained during the provision of services for future work, provided that confidential client information is not disclosed.
10. Portfolio and ReferencesUnless the client objects in writing, ENK Happy Moments - Alina Ponomaryova may refer to completed projects, cooperation or publicly available results in her portfolio, website, social media or professional materials.Confidential information, private details, personal data, non-public materials and materials relating to private consumer projects will not be disclosed without permission.If the client does not want a project to be used for portfolio or reference purposes, the client should inform ENK Happy Moments - Alina Ponomaryova in writing.
11. ConfidentialityBoth parties agree to keep confidential any non-public information received in connection with the service.Confidentiality does not apply to information that is publicly available, independently developed, lawfully received from a third party, or required to be disclosed by law.
12. Third-Party Services and MaterialsSome services may involve third-party platforms, tools, providers, contractors, venues, payment systems, hosting services, domain registrars, design tools, communication tools, file-sharing services or external services.ENK Happy Moments - Alina Ponomaryova is not responsible for failures, delays, policies, prices, decisions, availability, changes or actions of third parties, unless otherwise agreed or required by mandatory law.The client is responsible for any third-party accounts, licences, subscriptions, permissions, approvals, materials, hosting, domains or platform access required from the client for the service, unless otherwise agreed in writing.
13. No Guaranteed ResultsENK Happy Moments - Alina Ponomaryova provides services with reasonable professional care and skill.However, unless expressly agreed in writing, no specific commercial, financial, reputational, legal, marketing or other result is guaranteed.The client remains responsible for decisions made based on the service or deliverables.
14. Limitation of LiabilityTo the maximum extent permitted by applicable law, ENK Happy Moments - Alina Ponomaryova shall not be liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of opportunity, loss of data or reputational damage.The total liability for any claim related to the services shall not exceed the amount actually paid by the client for the specific service giving rise to the claim, unless mandatory law provides otherwise.Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by mandatory law.
15. Governing Law and DisputesThese Terms are governed by the laws of Norway.The parties will first try to resolve any dispute through good faith negotiations.If the dispute cannot be resolved amicably, it shall be submitted to the competent courts of Norway, unless mandatory law provides otherwise.
16. Changes to These TermsENK Happy Moments - Alina Ponomaryova may update these Terms from time to time.The updated version will be published on this website with a revised "Last updated" date.Changes do not affect services already confirmed, unless the parties agree otherwise or mandatory law requires otherwise.
17. ContactIf you have any questions about these Terms, please contact:● ENK Happy Moments - Alina Ponomaryova● Website: https://alinaponomaryova.com/● Email address: moc.liamg%40on.avoyramonop.anila

Where processing is based on legitimate interests, such interests include responding to professional inquiries, maintaining communication, protecting the website, documenting business correspondence and managing my professional activities.

5. External Links and Third-Party Platforms
The website may contain links to third-party websites, platforms or external content, including professional profiles, social media pages or file-hosting services.
When you leave this website or interact with a third-party platform, the processing of your personal data may be governed by the privacy policy and terms of that platform. I am not responsible for the privacy practices, content or security of third-party websites or platforms.

6. Sharing of Personal Data
I do not sell personal data.
Personal data may be shared only where necessary and appropriate, including with:
● website hosting and technical service providers.
● email, communication or cloud service providers;
● professional advisers, accountants, lawyers or consultants, where necessary;
● public authorities, courts, regulators or law enforcement bodies, where required by law;
● service providers or contractors involved in a project, where necessary and subject to appropriate confidentiality arrangements.
Personal data is shared only to the extent required for the relevant purpose.
7. International Data Transfers
Some service providers or third-party platforms used in connection with communication, hosting or external links may process personal data outside Norway or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards will be applied where required by applicable data protection laws. Such safeguards may include adequacy decisions, standard contractual clauses, contractual obligations or other lawful transfer mechanisms.

8. Data Retention
Personal data will be kept only for as long as necessary for the purposes described in this Policy.
In general:
● inquiry and communication data may be kept for as long as needed to respond to your request and maintain professional communication.
● project-related data may be kept for the duration of the cooperation and for a reasonable period afterwards, where necessary for documentation, follow-up or legal purposes;
● accounting, tax, contractual or legal records may be retained for the period required by applicable law;
● technical data processed in connection with website hosting and security may be retained for a limited period determined by the relevant technical or hosting arrangements.
When personal data is no longer needed, it will be deleted, anonymized, or securely archived where legally required.

9. Data Security
Appropriate technical and organizational measures are used to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Such measures may include access controls, secure hosting, password protection, confidentiality obligations, limited access to personal data, and reasonable security practices.
However, no website, email system, or internet transmission is completely secure. Therefore, absolute security cannot be guaranteed.

10. Your Rights
Under applicable data protection law, you may have the following rights:
● right to access your personal data;
● right to request correction of inaccurate or incomplete personal data;
● right to request deletion of your personal data;
● right to request restriction of processing;
● right to object to processing based on legitimate interests;
● right to withdraw consent, where processing is based on consent;
● right to data portability, where applicable;
● right to lodge a complaint with a competent data protection authority.
To exercise your rights, please contact me at: .moc.liamg%40on.avoyramonop.anila
I may need to verify your identity before responding to your request. Requests will normally be answered within one month, unless a longer period is permitted under applicable law.
You also have the right to lodge a complaint with the Norwegian Data Protection Authority - Datatilsynet.

11. Children’s Privacy
This website is not directed at children. I do not knowingly collect personal data from children through this website.
If you believe that a child has provided personal data in connection with this website, please contact me so that appropriate steps can be taken.

12. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in the website, services, legal requirements, technologies, or data processing practices.
The updated version will be published on this page with a revised "Last updated" date.

13. Contact
If you have any questions about this Policy or the processing of your personal data, please contact:
● ENK Happy Moments - Alina Ponomaryova
Website: https://alinaponomaryova.com/
Email address: moc.liamg%40on.avoyramonop.anila